Refund and Cancellation Policy

Last Updated: November 14, 2026

At Bhagirath Enterprises, we ensure the highest quality of our agricultural commodities, including premium spices, dry fruits, seeds, and kernels[cite: 23]. Because we deal in consumable food products, our refund and cancellation policies are structured to comply with strict food safety, hygiene, and trade standards[cite: 23].

Cancellation Policy

1. Order Cancellation Before Dispatch

You may cancel your order within 24 hours of placing it, provided it has not yet been processed, packed, or dispatched from our facility[cite: 23]. A full refund will be processed immediately upon valid request sent to our official support email[cite: 23].

2. Cancellation After Dispatch

Due to the perishable and consumable nature of spices and dry fruits, orders cannot be cancelled once they have been handed over to our logistics partners or shipped[cite: 23].

3. Bulk & Wholesale Orders

For custom-packaged or bulk container export orders of seeds and kernels, cancellations are not permitted once sourcing and processing have commenced[cite: 23]. Advance payments for bulk wholesale orders remain strictly non-refundable[cite: 23].

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Return and Refund Policy

1. Eligibility for Returns & Refunds

We do not accept general returns (such as change of mind) due to strict food safety and hygiene regulations[cite: 23]. However, replacements or refunds are applicable if[cite: 23]:

• The product packaging was severely damaged or compromised during transit[cite: 23].
• An incorrect product or quantity was delivered[cite: 23].

Note: You must notify us within 48 hours of delivery with unboxing video or photographic proof[cite: 23].

2. Refund Timeline

Approved refunds are credited back to the original payment method within 5 to 7 business days[cite: 23].